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Privacy Policy

Last Updated: March 7, 2026

1. Introduction

Welcome to Loopist ("we," "us," or "our"). Loopist is operated by Bteabreak Marketing Private Limited, a company registered in India with its office at Office 204, Suite 1187, 1st Floor, Sapphire Chambers, Baner, Pune, Maharashtra, 411045.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Loopist application and website (collectively, the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described in this Privacy Policy.

If you have any questions or concerns about this policy or our data practices, please contact us at hello@loopist.app.

2. Information We Collect

2.1 Information You Provide to Us

When you use Loopist, you may provide us with the following types of personal information:

• Account Information: Your name and email address when you create an account.
• Chat Conversations: Messages and conversations you have with Aria, our AI companion.
• Exercise Responses: Your responses and inputs during structured program exercises and daily activities.
• Payment Information: When you subscribe to a paid plan, payment details are collected and processed by our payment partners (Paddle, Apple, or Google). We do not directly store your full payment card details.
• Communications: Any information you provide when you contact our support team or communicate with us.

2.2 Information Collected Automatically

When you access or use the Service, we may automatically collect certain information, including:

• Approximate Location: General geographic location derived from your IP address (we do not collect precise GPS coordinates).
• Device Information: Device type, operating system, unique device identifiers, and browser type.
• Diagnostic Logs: Crash reports, error logs, and performance data to help us maintain and improve the Service.
• Usage Analytics: Information about how you interact with the Service, including features used, pages visited, session duration, and engagement patterns.

Important: Loopist does not collect health data, fitness data, or biometric information.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain the Loopist Service, including delivering daily readings, exercises, and program content.
• Personalization: To personalize your experience, including tailoring content and recommendations within the app and powering your conversations with Aria.
• Payment Processing: To facilitate subscription payments, manage billing, and process refund requests through our payment partners.
• Communications: To send you service-related notices, updates, security alerts, and respond to your inquiries and support requests.
• Analytics and Improvement: To understand how users interact with our Service, identify trends, and improve features, content, and overall user experience.
• Safety and Security: To detect, prevent, and address fraud, abuse, security risks, and technical issues.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Data Sharing and Third Parties

We may share your information with the following categories of third parties, solely for the purposes described in this Privacy Policy:

• Paddle (Payment Processing): Paddle acts as our Merchant of Record for web-based purchases. When you subscribe through the website, Paddle collects and processes your payment information, handles billing, taxes, and payment processing on our behalf. Paddle's use of your data is governed by Paddle's Privacy Policy.
• App Store Payment Providers: If you subscribe through Apple App Store or Google Play Store, your payment is processed by Apple or Google respectively, subject to their own privacy policies.
• Cloud Hosting Providers: We use third-party cloud infrastructure providers to host and store data securely.
• AI Service Providers: We use third-party AI service providers to power Aria, our AI companion. Your chat conversations with Aria may be processed by these providers to generate responses. We ensure appropriate data protection agreements are in place with these providers.
• Analytics Providers: We use analytics services to help us understand Service usage and improve the user experience.

We do not sell your personal data to any third party. We do not share your personal information for third-party advertising purposes.

We may also disclose your information if required to do so by law, or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the personal safety of users or the public.

5. Data Retention

We retain your personal information for as long as your account is active and as needed to provide you with the Service. After you delete your account or request data deletion, we will delete or anonymize your personal information within a reasonable period, unless we are required to retain it to comply with legal obligations, resolve disputes, or enforce our agreements.

Diagnostic logs and aggregated, anonymized analytics data may be retained for longer periods for service improvement purposes.

To request deletion of your data, please contact us at hello@loopist.app.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption in Transit: All data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL protocols.
• Encryption at Rest: Personal data stored on our servers is encrypted at rest.
• Access Controls: We enforce strict access controls, ensuring that only authorized personnel with a legitimate business need can access personal data.
• Regular Audits: We conduct regular security reviews and audits of our systems and practices.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

7. Children's Privacy

The Loopist Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe that a child under 13 has provided us with personal information, please contact us at hello@loopist.app.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal data.
• Right to Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data under certain circumstances.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw your consent at any time.

For users in India: You have rights under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act), including the right to access, correct, and erase your personal data, the right to grievance redressal, and the right to nominate another person to exercise your rights. If you wish to exercise any of these rights, please contact us at hello@loopist.app.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. International Data Transfers

Your personal data may be transferred to, stored, and processed in countries other than India, including countries where our cloud hosting providers, AI service providers, and other third-party partners operate. These countries may have data protection laws that differ from the laws of your country of residence.

When we transfer your data internationally, we take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws, including entering into data processing agreements with our service providers.

10. Cookies and Tracking Technologies

Our website (loopist.app) uses cookies and similar tracking technologies to:

• Ensure the proper functionality of the website.
• Analyze website traffic and usage patterns.
• Remember your preferences and settings.

You can control the use of cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Entity: Bteabreak Marketing Private Limited
• Address: Office 204, Suite 1187, 1st Floor, Sapphire Chambers, Baner, Pune, Maharashtra, 411045, India
• Email: hello@loopist.app

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